Freshdesk KB — Article Index
Index of Aareon UK Freshdesk knowledge base articles. Article bodies require authentication to access — visit the URLs directly at aareonuk.freshdesk.com using your Aareon support credentials.
Note: The scraped markdown files in Freshdesk_KB_md/ contain only titles and URLs (body content was blocked by SSO authentication). Use the URLs below to read the full articles.
1st Touch / Versaa Interface
| Article |
URL |
| hgm1stclQL — 1st Touch Interface Tables: Import to QL |
https://aareonuk.freshdesk.com/support/solutions/articles/103000370650 |
| hgm1stcl — replacing a field with NULL doesn't copy through |
https://aareonuk.freshdesk.com/support/solutions/articles/103000185870 |
Troubleshooting — Mobile / Device
| Article |
URL |
| How to Upload Device Logs |
https://aareonuk.freshdesk.com/support/solutions/articles/103000262568 |
Repairs / Orders
| Article |
URL |
| Bulk order deletion / cancellation |
https://aareonuk.freshdesk.com/support/solutions/articles/103000370800 |
| Can orders be moved from CMP to HIS in bulk? |
https://aareonuk.freshdesk.com/support/solutions/articles/103000271687 |
| Order Complete button is grayed out on Issued order |
https://aareonuk.freshdesk.com/support/solutions/articles/103000260707 |
Letters / Document Generation
| Article |
URL |
| Invalid merge field |
https://aareonuk.freshdesk.com/support/solutions/articles/103000261723 |
| QLEDM Macro Certificate Expiry 2024 |
https://aareonuk.freshdesk.com/support/solutions/articles/103000309635 |
| File path is not valid on letter generation |
https://aareonuk.freshdesk.com/support/solutions/articles/103000261714 |
| QLH_SP_Letter_GEN sproc doesn't find output filename |
https://aareonuk.freshdesk.com/support/solutions/articles/103000312864 |
| Can OneDrive be used for letter generation? |
https://aareonuk.freshdesk.com/support/solutions/articles/103000256859 |
| Letter prints at 48pt for Large Print |
https://aareonuk.freshdesk.com/support/solutions/articles/103000318004 |
QL SharePoint
| Article |
URL |
| QL SharePoint |
https://aareonuk.freshdesk.com/support/solutions/articles/103000367519 |
| Article |
URL |
| How to find a table or column in QL |
https://aareonuk.freshdesk.com/support/solutions/articles/103000260737 |
| QL Data Dictionary |
https://aareonuk.freshdesk.com/support/solutions/articles/103000273003 |
| QL Locking |
https://aareonuk.freshdesk.com/support/solutions/articles/103000280450 |
| Database cleanup of Scheduler tables |
https://aareonuk.freshdesk.com/support/solutions/articles/103000271278 |
| How to troubleshoot the QL Scheduler when stuck |
https://aareonuk.freshdesk.com/support/solutions/articles/103000301552 |
| Scheduler — allow process of multiple events within one session |
https://aareonuk.freshdesk.com/support/solutions/articles/103000262608 |
| QL Anonymisation |
https://aareonuk.freshdesk.com/support/solutions/articles/103000260704 |
| Housing Audit tables |
https://aareonuk.freshdesk.com/support/solutions/articles/103000340105 |
| QL Fault Report |
https://aareonuk.freshdesk.com/support/solutions/articles/103000259260 |
| Release Update and Supported Versions |
https://aareonuk.freshdesk.com/support/solutions/articles/103000259265 |
Housing / QL Configuration
| Article |
URL |
| AareonServices — QLWCFService documentation |
https://aareonuk.freshdesk.com/support/solutions/articles/103000336538 |
| Error HSG5789: Email address is not of valid syntax |
https://aareonuk.freshdesk.com/support/solutions/articles/103000260705 |
| Changing property tenure type |
https://aareonuk.freshdesk.com/support/solutions/articles/103000354444 |
| Change responsible person in bulk |
https://aareonuk.freshdesk.com/support/solutions/articles/103000333812 |
| CBK0604: No details were found for the current batch |
https://aareonuk.freshdesk.com/support/solutions/articles/103000300660 |
| QL Property Types — can these be changed? |
https://aareonuk.freshdesk.com/support/solutions/articles/103000316944 |
| QL Property Maintenance — Free Prds |
https://aareonuk.freshdesk.com/support/solutions/articles/103000286673 |
| Spurious Tenancy |
https://aareonuk.freshdesk.com/support/solutions/articles/103000287272 |
| Article |
URL |
| Household Contacts — Former clients appearing on other client's CRM |
https://aareonuk.freshdesk.com/support/solutions/articles/103000260735 |
Rents
| Article |
URL |
| Change tenancy tenure type |
https://aareonuk.freshdesk.com/support/solutions/articles/103000371059 |
| Debit run — how to delete an old debit batch |
https://aareonuk.freshdesk.com/support/solutions/articles/103000271289 |
| Debit run period end — can they be stopped once running? |
https://aareonuk.freshdesk.com/support/solutions/articles/103000271290 |
| Error HSG3897: An error occurred whilst creating CBK batch |
https://aareonuk.freshdesk.com/support/solutions/articles/103000260706 |
| HRA Frequency Maintenance |
https://aareonuk.freshdesk.com/support/solutions/articles/103000371041 |
| HRA Housing Year End |
https://aareonuk.freshdesk.com/support/solutions/articles/103000371042 |
| Rents transaction types — what do the type letters stand for? |
https://aareonuk.freshdesk.com/support/solutions/articles/103000282551 |
| Unable to access tenancy online adjustment flag |
https://aareonuk.freshdesk.com/support/solutions/articles/103000271291 |
| Voids — void phase history |
https://aareonuk.freshdesk.com/support/solutions/articles/103000363898 |
| What to do when a tenant is leaving a rent account but is still a QL user |
https://aareonuk.freshdesk.com/support/solutions/articles/103000271292 |
Aareon Support Process
| Article |
URL |
| Aareon's IP addresses (for firewall rules) |
https://aareonuk.freshdesk.com/support/solutions/articles/103000275557 |
| Aareon Support SLAs |
https://aareonuk.freshdesk.com/support/solutions/articles/103000248134 |
| Escalation process |
https://aareonuk.freshdesk.com/support/solutions/articles/103000248136 |
| Support guide |
https://aareonuk.freshdesk.com/support/solutions/articles/103000279840 |
| How to transfer your database to Aareon |
https://aareonuk.freshdesk.com/support/solutions/articles/103000305702 |
General / Infrastructure
| Article |
URL |
| Aareon QL antivirus exceptions (U10) |
https://aareonuk.freshdesk.com/support/solutions/articles/103000252440 |
| QL SQL Server setup query |
https://aareonuk.freshdesk.com/support/solutions/articles/103000262569 |
| QL Supported Platforms |
https://aareonuk.freshdesk.com/support/solutions/articles/103000259261 |
| What ports does the Aareon software use? |
https://aareonuk.freshdesk.com/support/solutions/articles/103000256839 |
| Uniface error: connection to licence server was lost |
https://aareonuk.freshdesk.com/support/solutions/articles/103000260736 |
Finance
| Article |
URL |
| Locked purchase orders |
https://aareonuk.freshdesk.com/support/solutions/articles/103000369044 |
Waiting Lists
| Article |
URL |
| Error HSG7333: The property has had an offer previously accepted |
https://aareonuk.freshdesk.com/support/solutions/articles/103000271295 |